Privacy Policy

1. Introduction & Overview

This Privacy Policy governs the manner in which Konnet Solutions Pvt. Ltd. collects, uses, maintains, and discloses information gathered from users, clients, and partners visiting our website (konnet.co.in) or utilizing our enterprise ICT system integration, networking, security, data centre, and managed IT services.

2. Information We Collect

We may collect personal and organizational identification information in a variety of ways, including:

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  Direct Inquiries: Name, corporate email address, work phone number, company name, designation, and project requirements submitted via contact forms or assessment requests.
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  Technical & Telemetry Data: Browser user agent, IP address, referral URLs, time spent per page, and device diagnostics collected to optimize website loading speeds and security.
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  Service Delivery Context: Network topology diagrams, IP schemes, or device configuration files provided by clients exclusively for assessment and engineering implementation purposes.

3. How We Use Collected Information

Konnet Solutions uses collected client information for the following specific purposes:

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  To respond promptly to assessment requests, technical inquiries, and project proposals.
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  To deliver SLA-backed managed NOC support, hardware maintenance, and Annual Maintenance Contracts (AMC).
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  To register official OEM manufacturer warranties with authorized partners (e.g. Cisco, CommScope, Schneider Electric, Milestone).
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  To prevent fraudulent activities and secure our technical infrastructure.

4. Data Protection & Confidentiality

We adopt appropriate data collection, storage, and processing practices, along with enterprise-grade encryption and access controls, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, credentials, and network configurations. We enforce strict Non-Disclosure Agreements (NDAs) across all internal and on-site engineering personnel.

5. Sharing of Personal Information

We do not sell, trade, or rent personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information with trusted business partners and authorized OEM technology vendors solely for official licensing, warranty registration, or support escalation fulfillment.

6. Cookies Policy

Our website may use standard session cookies to enhance user experience, remember preferences, and analyze web traffic. Users may choose to set their web browser to refuse cookies or alert when cookies are being sent. Note that some portions of the site may not function properly if cookies are disabled.

7. Contacting Our Data Privacy Officer

If you have questions regarding this Privacy Policy, your data handling rights, or wish to update/delete your records, please contact us at:

Konnet Solutions Pvt. Ltd.
Shiv Shakti Complex, Baner Road, Baner, Pune, Maharashtra – 411045
Email: info@konnet.co.in • Phone: +91 97303 06138